How can we help?

Bugo helps you discover local deals from restaurants, salons, gyms, and other businesses near you and redeem them in-store. Most deals are "Pay at store": you claim a free voucher and pay the discounted price on your visit. Some are "Buy Now" deals, which you pay for online and then simply redeem in store with nothing left to pay.

No. You can browse, search, and view deal details as a guest. You only need to sign in when you want to claim a deal, save favourites, or leave a review.

Yes, the app is free to download and use, and Bugo adds no booking or service fee. On a "Pay at store" deal, claiming the voucher costs nothing and you pay the discounted price directly at the store. On a "Buy Now" deal you pay the discounted deal price online. It is still the price shown, with nothing extra added by Bugo.

Bugo is currently available in Pakistan, with deals in Islamabad, Lahore, and Karachi. We plan to add more cities over time.

It depends on the deal type, which the deal page always states. On a "Pay at store" deal: tap Claim, choose the branch you plan to visit, and a free voucher is saved to My Deals; at that branch open the voucher, tap Redeem, scan the QR code at the counter and pay the discounted price to the store. On a "Buy Now" deal: tap Buy Now, pay online, and the voucher lands in My Deals marked as purchased; you redeem it with the same QR scan and there is nothing to pay at the counter.

You can sign in with your Google account, with Apple (on iPhone), with your email and password, or with your phone number via a one-time SMS code (OTP). Just choose a method on the sign-in screen and follow the prompts.

Yes. You can create an account with your email and a password, or use Google, Apple, or phone sign-in if you prefer. If you forget your password, use the "Forgot password" option on the sign-in screen to reset it.

Check that your number was entered correctly and that you have signal. Tap Resend to go back and request a fresh code. Codes can take a moment to arrive; if it still doesn't come through, try again shortly or use Google sign-in instead.

A verified phone number is required so your voucher can be tied to your account securely. If you signed in with Google, Apple, or email and haven't added a phone yet, the app will ask you to verify one when you claim.

Yes. In Profile under Account, you can link Google and add or change your phone number as sign-in methods, so you can sign in either way.

Go to the Profile tab and tap the edit icon on your profile card to update your display name and phone number. Your email is tied to your sign-in and can't be changed.

The Home tab shows deals for your selected city, organised into sections like Featured, Ending soon, Near you, and Fresh this week. You can also open the map view to see deals and branches around you.

Yes. Use the Search tab to look up deals, businesses, and categories by name. As you type, the app suggests matching results.

The Store tab is a directory of all businesses on Bugo, grouped by category. Browse or search for a business to see its profile and any deals it's currently running.

Open a category from Home or Search to see all deals within it, such as food, beauty, or fitness. You can tap any deal to view its full details.

Each deal shows photos, the discounted price and original price, how much you save, the discount percentage, the expiry date, participating branches, terms and conditions, and customer reviews.

It means the deal is within 3 days of its expiry date. It's a reminder to claim and redeem before the offer ends.

Yes. Every deal page has a share button. Send the link through any app and it opens straight to that deal.

Deals are shown for the city selected in your profile. If results look far away, check your selected city in Profile and switch it to the one you're in. You can also use the map view to focus on nearby branches.

Open the deal and tap Claim, then pick the branch you plan to visit. The deal is saved as a free voucher under My Deals, ready to redeem at that branch. If the button says Buy Now instead of Claim, the deal is paid online first. See "How do I buy a Buy Now deal?" below.

No. Claiming a "Pay at store" deal is free: you only pay the discounted price at the store when you redeem. "Buy Now" deals work differently: they are paid online before the voucher is issued, and their button says Buy Now rather than Claim.

Yes. If you're browsing as a guest, tapping Claim will prompt you to sign in, and you'll return to finish claiming right after.

Some deals have a limited number of vouchers, and "Sold out" means they've all been claimed. Other deals are unlimited and stay available until they expire. If a deal is sold out, keep an eye out for it returning or check similar deals.

Open the deal and tap Buy Now. Pick the branch you plan to visit, choose a payment method, and complete the payment on the provider's secure page. Your card details never touch Bugo. Once the payment is confirmed the voucher appears in My Deals marked "Purchased", and there is nothing to pay when you redeem it in store.

The deal page says so on the button and just underneath it: "Buy Now · Rs …" with "Pay online, nothing to pay at store" for online deals, and "Claim Deal" with "Pay at store on your visit" for the rest. Deals paid online also carry a "Buy Now" badge in the listings, and in My Deals a purchased voucher shows a green "Purchased" chip while a claimed one shows "Pay at store".

A purchased voucher is valid until the deal's end date, which is shown before you pay and again in My Deals. If it expires unredeemed it can no longer be used and the amount is not refunded, so redeem it before that date. We email you a reminder while it is still valid.

Purchased vouchers are not refundable once the deal has expired. If something goes wrong on our side, such as a payment we could not turn into a voucher or a duplicate charge, we reverse it automatically and email you. For anything else, contact support and we will look into it with the business.

You can hold one active voucher per deal at a time. Once you've claimed it, the button changes to Redeem. After that voucher is redeemed or expires, you can claim the deal again if it's still running.

Visit the branch you chose when claiming, open the voucher from My Deals, and tap Redeem. Point your camera at the branch's QR code at the counter, and you'll get a confirmation once it's verified.

Redemption confirms you're actually at the branch, so the app checks your location against the branch's location. You need to be at the store for the QR scan to go through.

Your location is outside the allowed range of the branch (about 500 metres). Make sure location access is enabled for Bugo, move closer to or inside the store, and try again. Also double-check you're at the branch you selected when claiming.

Make sure you're scanning the official QR code displayed at the branch counter, with good lighting and the code fully inside the frame. If it says the code isn't valid, check that you're at the branch you picked when claiming. A voucher can't be redeemed with another branch's QR code. If you're at the right branch, ask staff to confirm the QR is current, then rescan.

Redeeming requires camera access to scan the QR code. If you previously denied it, open the redeem screen and tap Allow, or enable Camera for Bugo in your phone's Settings, then return to the app.

You'll see a confirmation screen with a confirmation code to show at the counter, and the deal moves to the Redeemed tab in My Deals. On a "Pay at store" deal you then pay the discounted price to the store. On a deal you bought online the screen says the payment has already been made and the code starts with PPD-, so counter staff can see there is nothing to collect.

That deal has already been used and can't be redeemed again. You can still see the voucher under the Redeemed tab in My Deals.

Every deal you claim is saved in the My Deals tab. It's organised into Active (ready to redeem), Redeemed (already used), and Expired.

Expired vouchers move to the Expired tab and can't be redeemed. If it was a free "Pay at store" claim and the deal is still running you can claim a fresh voucher, though it may take a short while after expiry before the deal lets you claim again. A voucher you paid for online can't be restored or refunded after the deal's end date, which is why that date is shown before you pay and again in My Deals.

Open My Deals and tap Purchases. Every online payment is listed there with its amount, date, order reference and status, including payments that are still confirming or that did not complete.

Each active voucher shows its expiry date. Check the My Deals Active tab to see what's expiring soon so you don't miss it.

No. A voucher works at the branch you picked when you claimed it. Open the voucher to see which branch that is. If you'd rather go elsewhere, wait for the voucher to expire (or use it), then claim the deal again and pick a different branch.

If you haven't claimed anything yet, or you're not signed in, there's nothing to show. Sign in and claim a deal, then it will appear under Active.

It depends on the deal. Most deals are "Pay at store": Bugo takes no payment and you pay the discounted price directly to the business when you redeem in store. "Buy Now" deals are paid online before the voucher is issued. The deal page and its button always say which kind you are looking at.

Paying online sends you to the payment provider's own secure, PCI-compliant page to enter your details. Card and wallet information never touches Bugo's servers. When the provider confirms the payment we issue your voucher and email you a receipt with the order reference.

The methods shown at checkout are the ones enabled for your deal, typically a mobile wallet or a card. Whatever is available appears as an option before you pay.

All prices are shown in Pakistani Rupees (Rs / PKR).

You pay the deal price shown on the voucher, which is the discounted amount. The deal page also shows the original price and how much you save.

No. Bugo adds no booking or service fee to either kind of deal. The only amount you pay is the discounted deal price: at the store for "Pay at store" deals, or online for "Buy Now" deals.

Payment at the store is handled directly by the business, so accepted methods depend on that branch. Check with the branch if you're unsure whether they take cash or card. If you paid for the deal online there is nothing to pay at the counter at all.

A purchased voucher is valid until the deal's end date and is not refundable after it expires, and that is stated before you pay. Payments that fail or are cancelled are never charged, and anything that goes wrong on our side is reversed automatically with an email to you.

Bugo currently offers deals in Islamabad, Lahore, and Karachi. More cities are planned for the future.

Go to Profile, tap City under Settings, and pick your city. Deals on Home and elsewhere will then reflect your selection.

The app shows deals for your selected city. Open Profile, change the City setting to where you are, and the deals will update.

Use the map view to see deals and branch locations around you. You can open a branch's location on the map from a deal page to plan your visit.

Not yet. Bugo is launching in Pakistan, and we hope to expand to more places later.

Tap the heart icon on a deal to add it to your favourites. You can find all your saved deals via the heart icon at the top of Home or from your Profile.

Yes. Favourites are tied to your account, so sign in to save deals and see them across sessions.

Open a deal and go to its reviews section to rate it from 1 to 5 stars and write a short comment about your experience. You'll need to be signed in to post.

Yes. You can update or remove your own review at any time, and the deal's rating will adjust to reflect the change.

That deal simply may not have any reviews yet. If you've tried it, you can be the first to leave one.

Bugo uses your location to show nearby deals and to confirm you're at the branch when redeeming, the camera to scan the branch QR code, and notification permission to send you updates. You can manage all of these anytime in your phone's Settings.

You can control Bugo's notifications from your phone's Settings. An in-app notification preference is coming soon.

In the app, go to Profile and open Help & FAQs or Contact us. You can also reach us directly at support@bugo.pk or +92 310 3164306.

In Profile, tap Privacy Policy or Terms of Service to open the full documents. They open within the app so you can read them and return easily.

Go to Profile, open the Account section, and tap Delete account in the Danger zone. If you haven't signed in recently you'll be asked to confirm your identity first. Deleting permanently removes your profile, claimed deals, and redemption history. This can't be undone. You can also request deletion from the web at bugo.pk/delete-account.

Open the Profile tab and tap Log out at the bottom. You can sign back in anytime, and your claimed deals will still be there.

Yes. Visit bugo.pk/grow-your-business to learn how it works and get started, or contact us at vendor@bugo.pk.